FAQ's

Ezcape Bubbly Club – Released monthly

In which months are your wine club shipments released?

We can re-ship your wine if you would like and you will be billed applicable shipping fees. You also have the option to pick up your package from the winery.

What happens if I'm not available to sign for my wine club package and it is returned to the winery?

Please Note: Someone over the age of 21 must be available to sign for the package when UPS makes the delivery. UPS will make 3 attempts to deliver the package before returning it to the winery.  Shipping fees are typically between $25 and $50 depending on the shipping address.

What happens if I'm not available to sign for my wine package and it is returned to the winery?

Your order will be cancelled and refund will be issues minus shipping fees.

When will my card be charged?

The credit card on file will be charged the first Friday of your release month. You may cancel in writing AFTER receiving three automatic shipments. Your notice must be received 30 days before the next release if you do not wish to receive that shipment. Cancellations must be in writing (mail, email). Emails can be sent to orderezbs@ezcapewine.com

To make any changes to your wine club preferences including shipping address, delivery method, or billing information?

you can log into your membership portal or please send a change request to our wine club department through email at orderezbs@ezcapewine.com

How will I be notified about my wine club release?

You will receive an email with upcoming wine club shipment information. It is our goal to serve you as best we can, so please let us know if you do not receive email prior to the shipment. Oftentimes emails get sent to your junk folder, so please check that before contacting us.

What is the cancellation policy?

It is the wine club member’s responsibility to notify Bel Vino’s Wine Club Department to cancel or change billing and shipping information. The member may cancel their membership any time after they have received three automatic wine club releases, but cannot cancel any upcoming releases within 30 days of the billing cycle date. All Cancellations must be writing. An email is acceptable.